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Genesys Cloud CX: Scripting Certification Sample Questions (Q37-Q42):

NEW QUESTION # 37
You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone's settings in Genesys Cloud CX to a physical phone?

A. Base settings
B. Hardware ID (MAC address]
C. Phone model
D. Phone name

Answer: B

Explanation:
In Genesys Cloud CX, the Hardware ID (MAC address) is what binds the phone's settings to a physical phone. When configuring a phone in Genesys Cloud CX, you need to enter the MAC address, which uniquely identifies the physical device on the network. This binding ensures that the phone configuration, including the phone model, base settings, and other details, are correctly associated with the correct physical device.
The MAC address serves as the unique identifier that allows Genesys Cloud CX to apply the appropriate settings to the correct phone, ensuring seamless operation.

NEW QUESTION # 38
Select the default page name which the editor automatically adds when you create a new script.

A. Home Page
B. Start Page
C. Script Page

Answer: B

Explanation:
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.

NEW QUESTION # 39
Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

A. Schedule Callback
B. Invoke Secureflow
C. Consult Transfer
D. Blind Transfer

Answer: C

Explanation:
The Consult Transfer action in a contact center allows agents to transfer interactions seamlessly without needing to remember the destination. This type of transfer allows the agent to consult with the destination party before completing the transfer, ensuring that the interaction is handled smoothly and that the receiving party is fully informed.
This feature is particularly useful in complex customer service scenarios where context needs to be preserved during the transfer.
References:
* Genesys Cloud CX Interaction Management Documentation.

NEW QUESTION # 40
In Genesys Cloud, what features or aspects classify scripts? (Choose three.)

A. Integration of text and graphics
B. Creation of interaction-specific script templates
C. Classification based on interaction route
D. Labels based on interaction type
E. Utilization of visual controls

Answer: A,D,E

Explanation:
Scripts in Genesys Cloud CX are classified by several features that enhance their usability and flexibility:
* A. Labels based on interaction type: Scripts can be categorized and labeled according to the interaction type (e.g., voice, chat, email), making it easier to identify and manage them.
* C. Utilization of visual controls: Genesys Cloud CX allows the use of various visual controls (buttons, inputs, checkboxes) to enhance user interaction within scripts, enabling agents to interact seamlessly.
* D. Integration of text and graphics: Scripts can integrate both text and graphical elements, allowing for a richer, more interactive experience for agents and customers alike. This can include images, links, and dynamic content.
Options B and E are not core classifications for Genesys Cloud CX scripts.

NEW QUESTION # 41
Once you set the page name in the script, you cannot change it later.

A. False
B. True

Answer: A

Explanation:
In Genesys Cloud CX, once you set the page name in a script, you can change it later if needed. The platform allows for flexibility in managing and editing scripts, including renaming pages to better reflect their content or purpose as the script evolves.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 42
......

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Revolutionize Your Genesys Exam Preparation with Our Web-Based GCX-SCR Practice Test Software

Trustworthy Genesys GCX-SCR Source, Study GCX-SCR Center

Genesys Cloud CX: Scripting Certification Sample Questions (Q37-Q42):

Updated Genesys GCX-SCR Exam Questions in PDF Format for Quick Preparation

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