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ServiceNow CSA certification is suitable for IT professionals who are responsible for managing and administering ServiceNow in their organizations. ServiceNow Certified System Administrator certification helps professionals to enhance their skills and knowledge, which can lead to better job opportunities and career growth. ServiceNow Certified System Administrator certification also provides validation of the candidate's expertise in using the ServiceNow platform.

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ServiceNow Certified System Administrator Sample Questions (Q12-Q17):

NEW QUESTION # 12
After you create a new table, what is the best practice regarding the navigation pane?
Choose 2 answers

A. Create Module with the plural of the table label
B. Specify which Roles are able ta see the Module
C. Create Application Menu with the same name as the table label
D. Specify which Roles are able to see the Application Menu
E. Set the filter condition on the Application Menu
F. Set the font style on both the Application Menu and the Module

Answer: B,C

Explanation:
When you create a new table in ServiceNow,best practices for the navigation paneensure that the table is properlyorganized, accessible, and followsrole-based visibility standards.
Modulesallow users tonavigate directly to the tablefrom the left navigation pane.
Settingrole-based accessensures that only authorized users can view or use the table.
Navigate toSystem Definition > Modules, and definewho can accessthe module usingroles.
This ensuresconsistencyin navigation and makes it easier for users to locate the table.
Example:If you create a table"Project Tasks", theApplication Menushould also be named"Project Tasks".
This followsServiceNow UI best practicesfor organization.
1. Specify which Roles can see the Module (Correct - C)2. Create an Application Menu with the Same Name as the Table Label (Correct - E) A: Set the filter condition on the Application Menu #Incorrect Application Menus do not requirefilter conditions; they are forgrouping related modulesunder a category.
B: Set the font style on both the Application Menu and the Module #Incorrect Font stylesare not customizable in the navigation pane.
D: Specify which Roles can see the Application Menu #Incorrect
TheApplication Menuitself is usually visible to all users unless restricted bymodule-level roles.
The best practice is torestrict roles at the module level(Correct answer: C).
F: Create a Module with the Plural of the Table Label #Incorrect
While it isa common practice, it isnot a strict best practice.
Example: If your table is"Incident", the module is typically named"Incidents", but it's not a mandatory rule.
Why Other Options Are Incorrect?
Managing Application Menus and Modules
Creating Tables and Modules
Official ServiceNow Documentation Reference:

NEW QUESTION # 13
What are the steps for applying an update set to an instance?

A. Pull, Review, Push
B. Retrieve, Preview, Commit
C. Retrieve, Assess, Apply
D. Get, Test, Push
E. Specify, Transform, Apply

Answer: B

NEW QUESTION # 14
When using the Load Data and Transform Map process, what is the Mapping Assist used for?

A. Mapping fields using the Import Log
B. Mapping fields using Transform History
C. Mapping fields using a Field Map
D. Mapping fields using an SLA

Answer: C

NEW QUESTION # 15

You are editing a new incident record and would like the Save" Dutton to be located on the Form header.
Which action would need to be taken for that button to appear?

A. All > System Properties > Ul Properties > Turn on the Save" button
B. All > System Properties > Ul Properties > Turn on the glide.ui.advanced* property
C. Context Menu > Form Layout > add the Save* button.
D. Context Menu > Form Design > add the Save'' button

Answer: A

Explanation:
Explanation
To add the Save button to the form header, users need to turn on the system property glide.ui.save_button, which enables the Save button on all forms1. Users can navigate to All > System Properties > UI Properties and search for the property name, then set the value to true1. Alternatively, users can use the sys_properties.list URL suffix and filter by the property name1.
References
How to add or enable Save Button on all the forms across a Servicenow Instance - Support and Troubleshooting - Now Support Portal

NEW QUESTION # 16
You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?
Choose 3 answers

A. Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector.
B. Create a Records producer, and on the form, add a check box variable for each accessary option.
C. Create Catalog item for the tablet, and add a variable set to the form, for the accessary options.
D. Create Catalog item for the tablet, and on the form, add a check box variable for each accessary option.
E. On shopping Cart configuration, select option to show the Add Accessories button.

Answer: A,C,D

NEW QUESTION # 17
......

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